Returns & Exchanges
At Boxhero, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original box and include all tags and documentation to ensure a smooth inspection process.
Ship It Back
Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing